This Privacy Policy explains how Handyman Doctor collects, uses and protects personal information when you visit our website or use our services. It applies to customers, website visitors, suppliers, subcontractors, job applicants and others whose personal data we process.
Who We Are
Handyman Doctor is the data controller responsible for your personal information. If you have questions about this policy or wish to exercise your data protection rights, please contact us:
- Trading name: Handyman Doctor
- Website: handymandoctor.co.uk
- Email: privacy@handymandoctor.co.uk
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO).
Personal Data We Collect
Depending on how you interact with us, we may collect:
- Name, company name, email address, telephone number and postal address.
- Enquiry, quotation, project and payment information.
- Website usage, IP address, browser and cookie information.
- CVs, employment history and right-to-work information when recruiting.
- Site visitor records, CCTV images and information required for health and safety.
- Marketing preferences and communication records.
We collect information directly from you, automatically through our website, or from relevant third parties where necessary.
How We Use Your Information
We use personal data where necessary to:
- Provide and manage our building and handyman services.
- Respond to enquiries and provide quotations.
- Process payments and maintain business records.
- Meet legal, tax, accounting and health and safety obligations.
- Protect our customers, staff, property and systems from fraud or unauthorised access.
- Manage recruitment and contractor relationships.
- Improve our website and services.
- Send marketing communications where permitted by law.
Our lawful bases may include contract, legal obligation, legitimate interests and consent, depending on the processing involved.
Cookies
Our website may use essential, functional and analytics cookies. Non-essential cookies will only be used where the required consent has been obtained in accordance with the Privacy and Electronic Communications Regulations (PECR).
You can manage or withdraw your cookie preferences through our website or your browser settings. Further information is available in our Cookie Policy.
Sharing Your Information
We do not sell personal data. We may share information where necessary with:
- Subcontractors and trade professionals involved in providing our services.
- Payment providers, IT providers, hosting companies and other service providers.
- Accountants, insurers and legal or professional advisers.
- Background-check providers where required.
- Regulators, government bodies or law enforcement where legally required.
Where third parties process information on our behalf, we require appropriate security and data protection measures.
International Data Transfers
Some service providers may process information outside the UK. Where this occurs, we use appropriate safeguards required by UK data protection law.
Data Security
We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. These may include access controls, secure backups, encrypted connections, staff training and secure disposal of information.
How Long We Keep Your Data
We keep personal information only for as long as necessary or where we are legally required to do so. Customer and transaction records will generally be retained for six years after the end of the relevant contract or transaction. Other records are retained according to their legal, operational or contractual requirements.
Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information where applicable.
- Restrict certain processing.
- Receive certain information in a portable format.
- Object to processing based on legitimate interests or direct marketing.
- Withdraw consent where processing relies on consent.
To exercise your rights, contact us using the details above. We may need to verify your identity before processing your request. We normally respond within one month.
Recruitment and Contractor Information
When recruiting or working with employees and contractors, we may process CVs, references, right-to-work information, payroll details and other information required for the relationship. Special category information will only be processed where a lawful condition applies.
CCTV and Site Photography
Where necessary for security and health and safety, CCTV may be used at relevant sites. Access is restricted and footage is normally retained for a limited period unless required for an incident, investigation or legal proceedings.
Where identifiable individuals are photographed for marketing purposes, we will obtain consent where required.
Complaints
If you have a concern about how we have handled your personal data, please contact us first so we can investigate and resolve the issue.
If you remain dissatisfied, you can complain to the Information Commissioner’s Office.
Changes to This Policy
We may update this Privacy Policy when our services, legal requirements or data processing practices change. The latest version will be published on this page with the updated date.